Refund policy

RIGHT OF WITHDRAWAL

In accordance with the regulations applicable to distance selling, consumer customers have, except in cases provided for by law, a period of 14 days from receipt of the product to exercise their right of withdrawal, without having to provide any reason.

To exercise this right, the customer must send their request via our contact form.

The product must be returned no later than 14 days following notification of the decision to withdraw.

The direct costs of returning the product are borne by the customer, unless otherwise provided.

The product must be returned in a condition allowing it to be resold, with any accessories and packaging.

The refund will be made under the conditions provided for by the applicable regulations.

PERSONALIZED PRODUCTS

The right of withdrawal does not apply to products made according to the customer's specifications or clearly personalized, in accordance with the exceptions provided for by law.

This exception applies only to creations that are genuinely personalized at the customer's request.

LIABILITY

Atelier du Tournesol undertakes to provide products that conform to their description and comply with applicable regulations.

As the jewelry consists of fashion jewelry creations, customers are advised to handle them with care and to follow any care instructions provided with the product.

Atelier du Tournesol shall not be held liable for damage resulting from improper use of the product.

This clause does not limit the consumer's statutory rights.